We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you be unhappy with your purchase, upon product return and determined eligibility, we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.
Refund request must be made within 30 days of order date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please provide your invoice number, email address, phone number and reason for return. Please email to email@example.com or call customer service at 1-623-440-6812.
Products must have been purchased directly from the Derma MD website or our 866 number. We are not able to accept returns of products purchased off other retail outlets.
Shipping and handling charges are non refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund within 10 business days, please first check with your bank account or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We will happily replace items if they are defective or damaged. Please send us an email at email@example.com or contact us direct at
To return your product, please contact us for instructions.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.