Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require your invoice number, email address, phone number and reason for return. Please email to Mindy@dermamdskincare.com
Products must have been purchased directly from the Derma MD website or our 800 number. We can not accept returns of products purchased off other retail outlets.
Shipping and handling charges are non refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Mindy@dermamdskincare.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Mindy@dermamdskincare.com and send your item to: 2501 W. Behrend Dr, Ste. # 1 Phoenix Arizona US 85027.
To return your product, you should mail your product to: 2501 W. Behrend Dr, Ste. # 1 Phoenix Arizona US 85027
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.